Edan Support (“we”, “our”, or “us”) operates the Edan Support website (the “Service”), providing healthcare services. This privacy policy outlines how we collect, use, and protect your personal data in compliance with the UK GDPR, Data Protection Act 2018, and other relevant privacy laws. By using our Service, you agree to the terms described in this policy. Please read carefully.
Information We Collect
We collect the following types of personal information when you use our Service:
Personal Identification Information: Name, email address, phone number, and any other details you provide through our contact forms or communication.
Health Information: Medical history, occupational health data, and other health-related details shared for healthcare services.
Tracking Data: Cookies and other tracking technologies such as web beacons to analyze and improve our services.
Legal Basis for Processing
We process personal data under the following legal bases:
Consent: When you have given explicit consent for processing (e.g., marketing communications).
Contractual Obligation: When processing is necessary to provide our services.
Legal Obligation: When we must comply with UK healthcare laws and regulations.
Legitimate Interests: When we process data to improve our services while ensuring your rights and interests are protected.
How We Use Your Information
Healthcare Services: We use your health and personal information to provide healthcare services, including medical consultations, diagnoses, and treatment plans.
Customer Support: Your contact details are used to communicate with you regarding appointments, service inquiries, and feedback.
Marketing and Communication: With your consent, we may send newsletters, updates, or offers related to our healthcare services.
Legal Compliance: We may need to use and disclose your information to comply with health regulations and legal obligations.
Cookies and Tracking Data
We use cookies and similar technologies to enhance your user experience. Cookies help us analyze traffic patterns, provide personalized content, and improve the Service. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:
Healthcare Providers: To provide the necessary healthcare services.
Service Providers: For website maintenance, IT support, cloud storage, and customer support services.
Legal Authorities: If required by law or in response to a legal request.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request corrections to inaccurate or incomplete data.
Request deletion of your data ("Right to be Forgotten").
Restrict processing under certain conditions.
Object to data processing for marketing purposes.
Request data portability where applicable.
Withdraw consent at any time (for consent-based processing).
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.
Data Security
We take reasonable precautions to protect your personal and health information. All digital data is stored in secure, encrypted databases, and paper records are stored in a locked environment. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal and health data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Health records will be retained for a minimum of [X years] as required by UK healthcare regulations. Other personal data will be retained only as long as necessary for service provision, compliance, or legal requirements. You can request the deletion of your information at any time by contacting us.
Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will post the updated policy on this page with the new effective date. Please review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
Edan Support
Email: hello@edansupport.co.uk
Phone: 0121 389 2926
Address: Leslie Square Office 24a, Paper Mill End Birmingham B44 8NH
Information Commissioner's Office (ICO)Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFWebsite: https://ico.org.uk/Helpline: 0303 123 1113
